1. Scope

These terms and conditions apply to all orders placed via our online shop www.moblumen.com as well as to purchases made directly in our store at Wallensteinstraße 27, 1200 Vienna.

By placing your order, you agree to these terms and conditions.

2. Contracting parties

Your contractual partner is:

3. Prices and delivery charges

All prices are quoted in euros (€) and include statutory VAT.

Delivery fees:

• Delivery in Vienna: €15
• Delivery in the 20th district: €10
• In-store pickup: free

Flower prices may vary slightly depending on the season and availability.

4. Payment methods

We accept:

• Credit cards (Visa, Mastercard, American Express)
• Apple Pay, Google Pay
• Klarna
• EPS
• Cash on pickup

For online orders, payment is processed immediately. We do not store your card details.

5. Ordering process

After placing your order, you will receive a confirmation email within a few minutes containing:

• Your order number
• The ordered products
• Total price including delivery
• Delivery date and address

Didn't receive a confirmation? Please get in touch – sometimes the email ends up in the spam folder.

6th delivery

Delivery area: All 23 districts in Vienna.

Same-day delivery: If you order by 12:00 pm, we will deliver on the same day.

Delivery times:

• Monday – Saturday: 9:00 AM – 7:00 PM
• Sundays & Public Holidays: no delivery

If no one is home: If possible, our delivery person may leave the flowers with a neighbor, at reception, or with another suitable person. We will also try to contact the recipient by phone.

7. Delivery address

Please ensure your address is complete and correct. Tips:

• Hospital: Specify ward and room number
• Hotel: Specify room number and guest name
• Company: Specify department and contact person

We cannot accept liability for delays caused by incorrect address information.

8. Flowers and products

Flowers are natural products – the composition of a bouquet may differ slightly from the photo if certain flowers are not currently available.

Our florists always ensure that the design and color scheme match the original. Every bouquet is freshly hand-tied.

9. Quality Guarantee

We guarantee:

• Fresh flowers of impeccable quality
• Careful processing by experienced florists
• On-time delivery

If something is not right, please contact us within 72 hours of delivery – we will find a solution.

10. Cancellation and Change

You can cancel or change your order free of charge up to 24 hours before the delivery date.

After that, changes are only possible after consultation – depending on whether we have already tied the flowers.

Cancellations can be made via email to info@moblumen.com or via WhatsApp.

11. Special Occasions

On days like Valentine's Day, Mother's Day, or Christmas, there may be special circumstances due to the high order volume:

• Earlier order deadlines for same-day delivery
• Delivery the day before for companies
• Limited product availability

12. Liability

We are not liable for:

• Delays due to force majeure or unforeseen events
• Problems caused by incorrect address information
• Refusal of acceptance by the recipient

13. Data protection

Your data will be treated confidentially and will not be shared with third parties. You can find full details in our privacy policy .

14. Applicable Law

Austrian law applies. The place of jurisdiction is Vienna.