Returns and Exchanges – Customer Service | MO BLUMEN Vienna
Return and Refund Policy
Your satisfaction matters to us
🎯 Our promise
We want you to be completely happy with your flowers. If something is not quite right, please let us know – we will take care of it and find a fair solution.
💐 Quality guarantee
What you can rely on:
- Fresh flowers of impeccable quality
- Carefully arranged by experienced florists
- Delivered in the best possible condition
⚠️ Important: Flowers are perishable goods
As flowers are natural products and highly perishable, a standard right of return like with many other products is unfortunately not possible. However, if something is not right, we stand by our quality and will find a solution.
📦 Problems with the delivery?
If your flowers arrive damaged or do not match your order:
- Contact us on the same day or no later than within 24 hours of delivery
- Please send us a photo of the flowers
- We will review the case and get back to you with a fair solution
Possible solutions:
- Replacement delivery
- Partial refund
- Full refund (for justified complaints)
🔄 Cancellation before delivery
Up to 24 hours before the delivery date:
- Free cancellation possible
- Full refund to your original payment method
Less than 24 hours before delivery:
- Cancellation is only possible after prior consultation
- Depending on whether the flowers have already been prepared
- Partial refund or voucher possible
💳 Refund process
If a refund is approved:
- The amount will be refunded to your original payment method
- Processing time: 3–5 business days (depending on your bank)
- You will receive a confirmation by email
❌ When a refund is not possible
- Complaint submitted more than 24 hours after delivery
- Incorrect address details provided by the customer
- Recipient was unavailable and did not accept the flowers
- Normal changes in the flowers after a few days (natural wilting)
📝 How to report a problem
Please contact us with:
- Your order number
- A brief description of the problem
- A photo (if relevant)