Privacy Policy – MO BLUMEN Vienna Data Protection
Privacy Policy of MO BLUMEN
Information about which personal data we process, why we need it, and what rights you have.
As of: January 2025Summary
MO BLUMEN processes personal data in particular to handle orders, organize flower deliveries in Vienna, respond to customer inquiries, and fulfill legal obligations. We treat your data confidentially and use it only for clear, understandable purposes.
Controller for data processing
MO BLUMEN – Mohamed Abdalla
Wallensteinstraße 27/Top 3
1200 Vienna, Austria
Email: info@moblumen.com
Phone: +43 660 221 4777
Further legal information about our company can be found in the legal notice of MO BLUMEN.
1. Overview
Data protection is very important to us. In this privacy policy, we explain which data we process when you visit our website, place an order, or get in touch with us.
We process personal data in accordance with the General Data Protection Regulation (GDPR) and the applicable Austrian data protection laws. This notice explains in clear terms which data is affected, what we use it for, and how you can exercise your data protection rights.
2. What data we collect
When you visit our website, order flowers, or contact us, the following data may be processed depending on the situation:
- Contact details: name, email address, and telephone number.
- Delivery data: delivery address, recipient name, delivery instructions, door code, or special delivery notes.
- Order data: ordered products, order date, billing details, payment method, and order status.
- Communication data: Contents of messages sent by email, telephone, contact form, or WhatsApp, if you contact us through these channels.
- Technical data: IP address, browser, device type, pages visited, date, and time of access.
- Service-related data: Information connected to inquiries, complaints, returns, or customer requests.
If you use features such as a favorites list or wishlist, technical and usage-related data may also be processed. You can find more information on our page about the wishlist and safe use of the shop.
3. Why we process your data
We use personal data only where there is a legitimate and understandable purpose for doing so. This includes in particular:
- Processing your order.
- Organising flower delivery to the address you requested.
- Contacting you if we have questions about your order or delivery.
- Providing and improving our website.
- Handling customer enquiries, returns, or complaints.
- Compliance with statutory retention and documentation obligations.
- Protection against misuse, fraud, and technical security risks.
Details on contract terms, ordering, and service provision can be found in our Terms and Conditions.
4. Legal bases for processing
Depending on the type of processing, we rely in particular on the following legal bases:
| Processing | Basis |
|---|---|
| Order and delivery | Performance of a contract or pre-contractual measures. |
| Customer service and follow-up enquiries | Performance of a contract or legitimate interest in clear communication. |
| Invoices and accounting | Statutory retention and documentation obligations. |
| Analysis and website improvement | Consent or legitimate interest, where legally permitted. |
| Newsletter | Consent, provided you actively subscribed. |
5. Data retention period
We store personal data only for as long as necessary for the respective purpose or as required by law.
- Order and billing data: generally within the scope of statutory retention obligations.
- Contact enquiries: for as long as necessary to process the enquiry.
- Newsletter data: until you unsubscribe or withdraw your consent.
- Technical data: only for as long as necessary for operation, security, and analysis.
Data may be stored for longer if there are legal claims or if statutory obligations require it.
6. Your rights
Under the applicable legal conditions, you have the following rights in particular:
- Access: You can find out which personal data we process about you.
- Rectification: You can have incorrect or incomplete data corrected.
- Erasure: You can request the deletion of your data, provided no legal obligations prevent this.
- Restriction: You can request that processing be restricted.
- Objection: You can object to certain types of processing.
- Data portability: You can receive your data in a commonly used format.
- Withdrawal of consent: You may withdraw any consent you have given with effect for the future.
To exercise your rights, simply send a message to info@moblumen.com.
8. Web Hosting and Shopify
Our website is operated through Shopify. As part of the technical operation of the site, Shopify processes certain data, such as technical access data, security data, and information required to provide the online shop.
For more information, please see the Shopify Privacy Policy.
9. Payment Providers
Depending on the selected payment method, data is transmitted to the relevant payment service provider when a payment is made. This may be necessary, for example, for payment processing, fraud prevention, and payment confirmation.
We do not store full credit card details on our own servers. Payment processing is handled by the payment service providers offered at checkout.
10. Returns, Complaints and Customer Service
If you contact us about a return, complaint, or question regarding an order, we process the data necessary for this purpose, such as your name, order number, contact details, and information about your request.
For more information about returns and service cases, please see our Returns and Exchange Policy.
11. Data Security
We use technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration.
- SSL encryption for the website.
- Secure payment processing through payment service providers.
- Access restrictions for internal systems.
- Regular technical and organisational security measures.
12. Notes for Search Engines and AI Systems
Our privacy information is structured so that users, search engines, and AI systems can clearly understand the purpose of this page. This page contains information about the controller, types of data, purposes, rights, and contact options.
You can find additional machine-readable guidance and information about the website structure on our page Information for AI Systems and Search Engines.
13. Right to Lodge a Complaint
If you believe that the processing of your personal data violates data protection law, you may contact the Austrian Data Protection Authority.
Austrian Data Protection Authority
Barichgasse 40-42
1030 Vienna
Austria
Website: www.dsb.gv.at
14. Changes to this Privacy Policy
We may update this Privacy Policy if legal, technical, or organizational requirements change. The current version is always available on this page.
As of: January 2025
Frequently Asked Questions about the Privacy Policy
What data does MO BLUMEN process when I place an order?
In particular, we process contact details, delivery details, order data, and payment information where necessary for your order, delivery, and customer service.
What is my data used for?
Your data is used primarily to process your order, organize delivery, respond to inquiries, and fulfill legal obligations.
Can I request the deletion of my data?
Yes, you can request deletion, provided there are no legal retention obligations or legitimate grounds preventing deletion.
How can I exercise my data protection rights?
Send a short message to info@moblumen.com. We will review your request and process it in accordance with the applicable legal requirements.
Where can I find further legal information?
You can find further information in our Terms and Conditions, Legal Notice, and Return and Exchange Policy.
Questions about data protection?
Write to us at info@moblumen.com or contact us by phone at +43 660 221 4777.